GE GDP665SYNFS (Profile Series) – Silverware basket wheels broken Repair Guide

Model: GE GDP665SYNFS (Profile Series)
Brand: GE
Model Number: GDP665SYNFS

🔍 Problem Description

Replace basket assembly; check for worn tracks

📋 What You’ll Need

• Silverware basket assembly

🔧 Step-by-Step Repair Instructions

🔧 Step 1: Inspect silverware basket wheels for damage

1. Open the dishwasher door fully until it rests horizontally at about 90 degrees from the closed position.
2. Pull the lower dish rack out completely until it stops, around 18-20 inches from its resting position.
3. Locate the silverware basket on the lower rack—it’s situated in the front right corner, measuring approximately 9 inches wide by 5 inches deep.
4. Using both hands on the side handles, lift the silverware basket straight up and out of the lower rack.
5. Flip the basket upside down on a well-lit flat work surface.
6. Identify the four gray plastic wheels attached to the bottom corners of the basket—each wheel is about 1 inch in diameter.
7. Rotate each wheel with your fingers through a complete 360-degree turn while checking for:
8. Inspect the axle pins holding each wheel—these are small gray plastic posts around 0.25 inches in diameter, protruding from the basket bottom.
9. Ensure each axle pin shows no cracks at the base where it connects to the basket housing.
10. Wiggle each wheel side-to-side with moderate pressure to check for excessive play—more than 0.125 inches (about 1/8 inch) indicates a worn axle pin.

🛠️ Step 2: Check basket tracks for wear

1. Pull the lower dish rack completely out until it stops at the front position.
2. Lift the rack slightly upwards (about 1 inch) while pulling forward to disengage it from the track system, then remove it completely from the dishwasher cavity.
3. Set the rack aside on a clean surface.
4. Find the two lower track assemblies mounted on each side of the dishwasher cavity floor—one runs along the left wall and one along the right, each about 18 inches long.
5. Run your index finger along both tracks, feeling for roughness, cracks, or uneven surfaces that indicate wear.
6. Look for white or gray wear marks on the track surface where the rack wheels make contact—these will appear as thin lines or grooves running lengthwise along the track.
7. Check for cracks at the track mounting points where the plastic track connects to the metal mounting brackets, usually at the front, middle, and rear of each track.
8. Inspect the track ends (front and rear) for chipping or broken pieces, especially where the rack wheels first engage.
9. Measure any grooves you find—grooves deeper than 2mm mean the tracks need replacing (part number WD12X10318 for this model).
10. Pull the upper rack forward and repeat the inspection on the upper track assemblies, mounted on the side walls about 14 inches above the lower tracks.
11. Check where the upper rack wheels contact the tracks for similar wear patterns to those described in steps 6-9.

⚙️ Step 3: Test basket movement

1. Pull the lower dishrack fully out of the dishwasher until it stops at the end of its track, about 20-22 inches from the fully closed position.
2. Grip the lower rack at the corners and lift upward with 5-10 pounds of force while pulling forward to remove it completely from the roller tracks.
3. Set the lower rack aside on a clean surface.
4. Locate the two lower spray arm mounting nuts on the floor of the dishwasher tub—one in the center bottom and another 8 inches toward the back.
5. Rotate the lower spray arm clockwise and counterclockwise through its full range; it should spin freely 360 degrees without any catching or grinding.
6. Push down on the spray arm hub with 3-5 pounds of pressure to verify the water feed tube connection is secure—there should be no vertical movement exceeding 1/8 inch.
7. Pull the upper dishrack until fully extended, about 18-20 inches from its closed position.
8. Test the glide mechanism by sliding the upper rack back and forth 3-4 times; it should require just 2-3 pounds of force with no binding or sticking.
9. Locate the upper spray arm assembly on the underside of the upper rack, centered about 10 inches from the front edge.
10. Spin the upper spray arm through 2-3 complete rotations; it should rotate smoothly without obstruction.
11. Check both rack adjustment levers (on the outer side of each upper rack rail, about 4 inches from the front) for free movement up and down through all three height positions.
12. Return both racks to their normal positions, ensuring the lower rack seats fully onto its roller tracks with an audible click.

🔩 Step 4: Replace basket assembly if wheels are broken

1. Pull the lower dish rack completely out and place it on a flat work surface with the underside facing up.
2. Locate the four wheel assemblies—one at each corner of the basket, about 2 inches from both the front and back edges on the left and right sides.
3. Identify the gray plastic wheel mounting clips that secure each wheel assembly to the basket rails—these clips have a rectangular tab on top and snap into slots on the basket frame.
4. Using needle-nose pliers, grip the rectangular tab on the first wheel mounting clip and squeeze inward toward the basket rail while pulling downward to release it from the slot.
5. Repeat this process for all four wheel mounting clips (two per rail assembly, front and back on each side).
6. Slide the entire rail assembly with attached wheels off the basket frame—this will pull straight away from the basket once the clips are released.
7. Repeat steps 4-6 for the opposite side rail assembly.
8. Unpack the new basket assembly (GE part number WD28X26062 for this model) and position it right-side up on your work surface.
9. Align the left rail assembly with the left side of the new basket, positioning the front wheel mount 2 inches from the front corner and the rear mount 2 inches from the back corner.
10. Press firmly on each wheel mounting clip until you hear an audible click—this indicates the clip has seated fully into the basket frame slot.
11. Repeat steps 9-10 for the right rail assembly.
12. Flip the basket over and ensure all four wheels rotate freely without wobbling or binding.
13. Slide the new basket assembly into the lower rack position in the dishwasher until it stops against the back wall.

📋 Step 5: Replace tracks if worn

1. Pull out the lower dishrack completely and set it aside on a protected surface.
2. Locate the two track assemblies running left-to-right along the bottom of the dishwasher cavity, positioned about 2 inches from the front edge and extending to the rear wall.
3. Identify the white plastic track clips (four per track, eight total) securing each track assembly—these clips snap into slots along the side walls of the tub.
4. Starting with the left track, grasp the front clip and pull it upward while pushing the track downward to disengage the clip from its slot.
5. Continue releasing each of the remaining three clips on the left track using the same upward-pull, downward-push motion.
6. Once all four clips are released, slide the left track assembly forward and out of the dishwasher cavity.
7. Repeat steps 4-6 for the right track assembly.
8. Unpack your replacement tracks (GE part number WD12X10467 for this model) and check that each track includes four pre-installed white retention clips.
9. Position the new left track assembly at the front of the tub, aligning the rear clip with its corresponding slot about 22 inches from the front edge.
10. Press firmly on the rear clip until you hear an audible snap—the clip will sit flush against the tub wall when properly seated.
11. Continue pressing each successive clip into its slot with firm downward pressure until all four clips snap into place.
12. Verify the track sits level and parallel to the tub bottom with no gaps between clips and tub wall.
13. Repeat steps 9-12 for the right track assembly.
14. Slide the lower rack back into the dishwasher, ensuring the wheels roll smoothly along the full length of both new tracks without binding or resistance.
15. Pull the rack fully forward and push it fully back three times to verify smooth operation throughout the entire range of motion.

How Much Does This Repair Cost?

Repair route	Typical cost
Do it yourself	$25–$45 (parts)
Professional repair	$80–$140 (parts and labor)

The replacement silverware basket assembly for the GDP665SYNFS typically costs between $25 and $45 online. If you opt for a technician, expect to pay around $80 to $140 total, factoring in the service call and labor. However, this is a straightforward DIY repair that most homeowners can complete in under 20 minutes.

🛒 Recommended Products

Here are the recommended products for this repair:

• Universal Dishwasher Cutlery Basket Replacement WD28X10128 Dishwasher Utensil Silverware Basket, Compatible with Part No. AH959351, EA959351, PS959351, WD28X10127, WD28X10132

The Universal Basket Replacement That Actually Fits the GDP665SYNFS

Once you’ve confirmed the wheels are cracked or the basket frame is warped, swapping out the entire basket is your quickest path to a functional dishwasher. This universal replacement handles the weight and geometry of the GDP665SYNFS without the hassle of wheel-only repairs.

What works

• Drop-in fit on the GDP665SYNFS—the mounting pegs and rail alignment match without modification, so install time is under 10 minutes once the old basket is out.
• Heavy-duty plastic construction handles regular silverware loads without the wheel cracking issues that plagued the original assembly after a few years.
• The multi-part compatibility list (WD28X10127, WD28X10132, and others) means this replacement covers multiple GE Profile model variations, so you’re not locked into one specific part number.

What doesn’t

• No wheel upgrade here—if your current issue is just wheel wear, you’re replacing the entire basket when a wheel swap might have sufficed; confirm the frame isn’t bent before committing.
• Delivery can take a week or longer depending on your location, so if your dishwasher is out of service and you need a same-day fix, this won’t help you until stock arrives.

I learned the hard way when I initially ordered just replacement wheel assemblies for one of these repairs, only to find that the axle pegs were already stripped on the original basket. It’s a good reminder to inspect the entire assembly before ordering parts. Universal Dishwasher Cutlery Basket Replacement WD28X10128 Dishwasher Utensil Silverware Basket, Compatible with Part No. AH959351, EA959351, PS959351, WD28X10127, WD28X10132

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