GE GDP665SYNFS (Profile Series) – Silverware basket wheels broken Repair Guide

by

Model: GE GDP665SYNFS (Profile Series)
Brand: GE
Model Number: GDP665SYNFS

🔍 Problem Description

Replace basket assembly; check for worn tracks

📋 What You’ll Need

  • Silverware basket assembly

    • 🔧 Step-by-Step Repair Instructions

      🔧 Step 1: Inspect silverware basket wheels for damage

      1. Open the dishwasher door completely until it rests horizontally at approximately 90 degrees from the closed position.
      2. Pull the lower dish rack fully out of the dishwasher cavity until it stops, approximately 18-20 inches from its resting position.
      3. Locate the silverware basket on the lower rack—it sits in the front right corner, measuring approximately 9 inches wide by 5 inches deep.
      4. Lift the silverware basket straight up and out of the lower rack using both hands on the side handles.
      5. Flip the basket upside down on a flat work surface with good lighting.
      6. Identify the four gray plastic wheels attached to the bottom corners of the basket—each wheel measures approximately 1 inch in diameter.
      7. Examine each wheel individually by rotating it with your fingers through a complete 360-degree turn while observing for:
      8. Check the axle pins that hold each wheel—these are small gray plastic posts approximately 0.25 inches in diameter protruding from the basket bottom.
      9. Verify each axle pin shows no cracks at the base where it connects to the basket housing.
      10. Wiggle each wheel side-to-side with moderate finger pressure to detect excessive play—movement greater than 0.125 inches (approximately 1/8 inch) indicates a worn axle pin.

      🛠️ Step 2: Check basket tracks for wear

      1. Pull the lower dish rack completely out of the dishwasher until it stops at the forward position.
      2. Lift the rack slightly upward (approximately 1 inch) while pulling forward to disengage it from the track system and remove it completely from the dishwasher cavity.
      3. Set the rack aside on a clean surface.
      4. Locate the two lower track assemblies mounted on each side of the dishwasher cavity floor – one track runs along the left interior wall and one along the right interior wall, each approximately 18 inches long.
      5. Run your index finger along the entire length of each plastic track, feeling for roughness, cracks, or uneven surfaces that indicate wear.
      6. Look for white or gray wear marks on the track surface where the rack wheels make contact – these appear as thin lines or grooves running lengthwise along the track.
      7. Check for cracks at the track mounting points where the plastic track connects to the metal mounting brackets, typically located at the front, middle, and rear positions of each track.
      8. Examine the track ends (front and rear) for chipping or broken plastic pieces, particularly at the entry point where the rack wheels first engage.
      9. Measure any grooves you find using a metric ruler – grooves deeper than 2mm indicate the tracks need replacement (part number WD12X10318 for this model).
      10. Pull the upper rack forward and repeat the inspection process on the upper track assemblies, which are mounted on the side walls approximately 14 inches above the lower tracks.
      11. Check where the upper rack wheels contact the tracks for the same wear patterns described in steps 6-9.

      ⚙️ Step 3: Test basket movement

      1. Pull the lower dishrack completely out of the dishwasher cavity until it stops at the end of its track, approximately 20-22 inches from the fully closed position.
      2. Grip the lower rack on both sides at the front corners and lift upward with 5-10 pounds of force while simultaneously pulling forward to remove it completely from the roller tracks.
      3. Set the lower rack aside on a clean surface.
      4. Locate the two lower spray arm mounting nuts on the floor of the dishwasher tub – one positioned in the center bottom and another 8 inches toward the back.
      5. Rotate the lower spray arm clockwise and counterclockwise through its full range of motion – it should spin freely 360 degrees with no catching or grinding sounds.
      6. Push down on the spray arm hub with 3-5 pounds of pressure to verify the water feed tube connection is seated properly – there should be no vertical play exceeding 1/8 inch.
      7. Pull the upper dishrack forward until fully extended, approximately 18-20 inches from its closed position.
      8. Grasp the upper rack at the front corners and test the glide mechanism by sliding it back and forth 3-4 times – movement should require only 2-3 pounds of force with no binding or sticking points.
      9. Locate the upper spray arm assembly attached to the underside of the upper rack – it sits in a circular mount 10 inches from the front edge, centered left to right.
      10. Spin the upper spray arm through 2-3 complete rotations – rotation should be smooth with no obstructions from rack tines or dishes.
      11. Check that both rack adjustment levers (located on the outside of each upper rack rail, 4 inches from the front) move up and down freely through all three height positions with firm clicks at each setting.
      12. Return both racks to their normal operating positions, ensuring the lower rack seats fully onto its roller tracks with an audible click.

      🔩 Step 4: Replace basket assembly if wheels are broken

      1. Pull the lower dish rack completely out of the dishwasher and set it on a flat work surface with the underside facing up.
      2. Locate the 4 wheel assemblies—one at each corner of the basket, approximately 2 inches from the front edge and 2 inches from the back edge on both left and right sides.
      3. Identify the gray plastic wheel mounting clips that secure each wheel assembly to the basket rails—these clips have a rectangular tab on top and snap into slots on the basket frame.
      4. Using needle-nose pliers, grip the rectangular tab on the first wheel mounting clip and squeeze inward toward the basket rail while pulling downward to release it from the slot.
      5. Repeat this release process for all 4 wheel mounting clips (2 per rail assembly, front and back on each side).
      6. Slide the entire rail assembly with attached wheels off the basket frame—it will pull straight away from the basket once the clips are released.
      7. Repeat steps 4-6 for the opposite side rail assembly.
      8. Unpack the new basket assembly (GE part number WD28X26062 for this model) and position it right-side up on your work surface.
      9. Align the left rail assembly with the left side of the new basket, positioning the front wheel mount 2 inches from the front corner and the rear wheel mount 2 inches from the back corner.
      10. Press firmly on each wheel mounting clip until you hear an audible click—this confirms the clip has seated fully into the basket frame slot.
      11. Repeat steps 9-10 for the right rail assembly.
      12. Flip the basket over and verify all 4 wheels rotate freely without wobbling or binding.
      13. Slide the new basket assembly into the lower rack position in the dishwasher until it stops against the back wall.

      đź“‹ Step 5: Replace tracks if worn

      1. Pull out the lower dishrack completely and set it aside on a protected surface.
      2. Locate the two track assemblies running left-to-right along the bottom of the dishwasher cavity, positioned approximately 2 inches from the front edge and spanning to the rear wall.
      3. Identify the white plastic track clips (4 per track, 8 total) securing each track assembly – these clips snap into slots along the side walls of the tub.
      4. Starting with the left track, grasp the front clip and pull it upward while pushing the track downward to disengage the clip from its slot.
      5. Work your way back, releasing each of the remaining 3 clips on the left track using the same upward-pull, downward-push motion.
      6. Once all 4 clips are released, slide the left track assembly forward and out of the dishwasher cavity.
      7. Repeat steps 4-6 for the right track assembly.
      8. Unpack your replacement tracks (GE part number WD12X10467 for this model) and verify each track includes 4 pre-installed white retention clips.
      9. Position the new left track assembly at the front of the tub, aligning the rear clip with its corresponding slot approximately 22 inches from the front edge.
      10. Press firmly on the rear clip until you hear an audible snap – the clip will sit flush against the tub wall when properly seated.
      11. Move forward, pressing each successive clip into its slot with firm downward pressure until all 4 clips snap into place.
      12. Verify the track sits level and parallel to the tub bottom with no gaps between clips and tub wall.
      13. Repeat steps 9-12 for the right track assembly.
      14. Slide the lower rack back into the dishwasher, confirming the wheels roll smoothly along the full length of both new tracks without binding or resistance.
      15. Pull the rack fully forward and push it fully back three times to verify smooth operation throughout the entire range of motion.

      đź›’ Recommended Products

      Here are the recommended products for this repair: